Picaloca — Support

Get help, FAQs, and ways to contact us.

Contact
Email: info@challengeme.team
Typical reply time: 1–3 business days

Quick Start

1. Upload a photo

Open the app and select a photo you want to analyze.

Tip: Scenes with visible landmarks or streets work best.

2. AI analyzes

Picaloca estimates the place and confidence score.

3. View the result

See city, country, coordinates and a short description on the map. Share if you like.

Frequently Asked Questions

Do I need an account?
No. Picaloca works without registration.

Why can’t the app find the location?
Photos with plain skies, blank walls, or cropped details may lack cues. Try another angle, add context, or use a photo with more landmarks, signs, or textures.

Is my photo stored?
Photos are processed to return the result and aren’t kept longer than necessary. See our Privacy Policy for details.

What data do you collect?
We collect minimal diagnostics (analytics/crash data) and a device identifier to prevent abuse and support purchases. Read the Privacy Policy.

How accurate is the result?
Accuracy depends on the photo content and visibility of distinctive features. We display a confidence score to help you judge the result.

Purchases & Billing

Consumable IAP

Picaloca offers packs of searches. After a successful purchase, credits are added to your device.

Didn’t receive credits? Email info@challengeme.team with your receipt. We’ll help.

Refunds: For App Store purchases, visit reportaproblem.apple.com. For Google Play, see your order in Play Store > Account > Purchase history.

Troubleshooting

Legal & Privacy

Privacy Policy: https://picaloca-main.web.app/privacy-policy.html

By using Picaloca you agree to the applicable store terms (Apple/Google) and our privacy practices.